Refund policy

You may return an eligible product within 14 calendar days of receiving it, provided the product is unopened, unused, undamaged, and in its original packaging.

Because coffee is a food product, opened products cannot be returned or exchanged due to a change of mind, personal taste preference, or because the customer no longer wants the product.

For online orders returned solely due to a change of mind, the customer is responsible for the applicable shipping and return costs, as permitted by Egyptian Consumer Protection Law.

If a product is defective, damaged, spoiled, incorrect, or does not conform to the order, the customer may request a refund or replacement within the applicable statutory period, generally 30 calendar days from receipt. The product may be opened where opening was reasonably necessary to discover the issue.

For defective, damaged, spoiled, incorrect, or non-conforming products, we will bear the applicable return costs, and no additional return charges will be imposed on the customer.

Exchanges

All exchanges are processed exclusively at our coffee stores.

Online exchanges are not available. Customers wishing to exchange an eligible product must visit one of our coffee stores with the product and reasonable proof of purchase.

Customers who purchased online and do not wish to visit the store may request an eligible return and refund in accordance with this Policy.

Proof of Purchase

Reasonable proof of purchase may be required, including a receipt, invoice, order confirmation, or online order number.

Sale & Promotional Items

Sale, discounted, and promotional products remain subject to the same applicable statutory consumer rights.

Contact Us

For returns, refunds, damaged products, or quality complaints, please contact us through our hotline 19180.

Nothing in this Policy is intended to exclude, restrict, or reduce any mandatory rights available to consumers under Egyptian Consumer Protection Law No. 181 of 2018.